Call us free for help and advice on 0800 197 6885

Returns

Please note that before sending back your order you must call our customer services team on 01924 360444. You should also include a note with your returned goods including your name, address, contact telephone number and any additional relevant information.

Items returned because they are damaged or defective

If you are returning an item because it is damaged or defective, we will pay your costs of returning it to us and also provide a replacement product. MPL will check all items returned as damaged or defective. If it is deemed that the customer has damaged the goods, no refund will be offered. In the event we find no fault, we reserve the right to recover our fees and expenses from you.

Items returned within because an incorrect item has been ordered or the item is unwanted

If you are returning an item because it has been incorrectly ordered or unwanted, return postage costs must be met by the customer.

As per the Consumer Contracts Regulation you have seven working days from the day after you receive your goods in order to make us aware that you are returning them.

MPL will issue the refund for the price of the goods within 30 days of the refund process beginning. Please note postage costs will not be refunded. All items that are collected in person are subject to a 15% handling fee upon return.

Need locksmith supplies? Open a trade account today

Do you need a locksmith tools supplier you can trust? At MPL, we’ve been working with the UK’s emergency services, local councils, and locksmith companies of every size for many years. Not only do we have the experience to identify and source uPVC and mortice lock replacements parts – but we pride ourselves on competitive pricing and super-fast turnaround.

Request a trade account with MPL today for quick and convenient ordering every time. As well as a simple procurement process to make your life easier, we also offer nationwide delivery with a NEXT DAY service if ordered before 3pm. You can also get free delivery when you spend £100+ on door parts and other locksmith supplies.

MPL Logo
Request a Trade Account

Simple procurement process when you open a trade account

Ultion Logo
Registered Ultion Key Centre!

Ultion key centre
License no. 0219004

DPD Logo
Free Delivery on Orders Over £100!

FREE NEXT DAY delivery for orders over £100+, giving you great value for money for larger orders

Hey there, couldn’t help noticing you’re using Internet Explorer

That’s great and all, and we commend you for pushing through with it. Unfortunately we no longer offer support for IE; it hasn’t received a major update since 2015 and Microsoft are dropping support for it later in the year.

If you’re using Windows 10 and want to stick with a built in browser, please consider switching to Edge. Or, if you really want to enjoy the internet properly we strongly recommend downloading Google Chrome here.