MPL cannot be held liable for late deliveries from our courier and as such any courier charges will not be refunded. We operate services based on a next day delivery basis where possible. Any import taxes due will be passed onto the consignee. Please note that overseas deliveries may take longer. We will endeavour to deliver your order as quickly as possible.
Please note that before sending back your order you must call our customer services team on 01924 360444. You should also include a note with your returned goods including your name, address, contact telephone number and any additional relevant information.
Items returned because they are damaged or defective
If you are returning an item because it is damaged or defective, we will pay your costs of returning it to us and also provide a replacement product. MPL will check all items returned as damaged or defective. If it is deemed that the customer has damaged the goods, no refund will be offered. In the event we find no fault, we reserve the right to recover our fees and expenses from you.
Items returned within because an incorrect item has been ordered or the item is unwanted
If you are returning an item because it has been incorrectly ordered or unwanted, return postage costs must be met by the customer.
As per the Consumer Contracts Regulation you have seven working days from the day after you receive your goods in order to make us aware that you are returning them.
MPL will issue the refund for the price of the goods within 30 days of the refund process beginning. Please note postage costs will not be refunded. All items that are collected in person are subject to a 15% handling fee upon return.
Made to Order Items and Services
The Consumer Contracts Regulations state that tailor-made or personalised goods cannot be returned if you no longer require them. Items that fall under this category include services such as keying-a-like locks and one off orders.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Please note that the below postcodes may be subject to delivery surcharges:
HS1 – HS9 (Scottish Isles)
IM1 – IM99 (Isle of Man)
IV1 – IV99 (Inverness)
KA3, KA27, KA28 (Ayrshire)
KW1 – KW99 (Highlands)
PA1 – PA99 (Highlands)
PH1 – PH99 (Perth area)
Our online ordering system will where possible advise you of the surcharge that may be applicable. If this is not the case a member of our customer service team will contact you after ordering to advise you of any additional charges – at which point you reserve the right to continue with or cancel the order without obligation.
If you have any other queries please do not hesitate to call our team on 01924 360444.